Privacy policy

 

This Privacy Policy describes how glamnetica.shop (“glamnetica.shop”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise interact with our services.

We respect your privacy and are committed to handling personal information responsibly and transparently. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy and consumer protection laws.

By using glamnetica.shop or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

For privacy-related enquiries, please contact:

Email: info@glamnetica.shop

1. Personal Information We Collect

Depending on how you interact with glamnetica.shop, we may collect the following categories of personal information.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our store, we may collect:

  • Your full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Order and purchase information;

  • Account login and profile information;

  • Product preferences;

  • Customer service communications;

  • Return, refund, or exchange information;

  • Reviews, feedback, or survey responses; and

  • Any other information you voluntarily provide to us.

Payment Information

When you make a purchase, payment information may be processed by Shopify and/or third-party payment processors.

Depending on the payment method you choose, this information may include:

  • Payment card details;

  • Billing information;

  • Payment account information;

  • Transaction identifiers; and

  • Payment authentication information.

We generally do not directly store complete payment card numbers where payment information is processed through Shopify or an authorised payment provider.

Information Collected Automatically

When you visit or use glamnetica.shop, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Device identifiers;

  • Approximate geographic location;

  • Pages viewed;

  • Products viewed;

  • Links clicked;

  • Search activity;

  • Referring website;

  • Date and time of visits;

  • Shopping cart activity;

  • Checkout activity; and

  • Other information about how you interact with our website.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you;

  • Through glamnetica.shop;

  • Through Shopify and its related services;

  • Through payment processors;

  • Through cookies and similar technologies;

  • From shipping and logistics providers;

  • From customer service communications;

  • From marketing and advertising platforms;

  • From analytics providers;

  • From social media platforms where you interact with us; and

  • From other third parties where permitted by applicable law.

Where reasonably practicable, we collect personal information directly from you.

3. How We Use Your Personal Information

We may use personal information for legitimate business purposes, including to:

  • Process and fulfil your orders;

  • Process payments;

  • Confirm purchases and transactions;

  • Arrange shipping and delivery;

  • Provide order tracking;

  • Process returns, refunds, and exchanges;

  • Create and manage customer accounts;

  • Provide customer service;

  • Respond to enquiries and complaints;

  • Communicate with you regarding your orders;

  • Detect, investigate, and prevent fraud or unauthorised transactions;

  • Protect our website, customers, and business;

  • Improve our website, products, and services;

  • Analyse website traffic and customer behaviour;

  • Personalise your shopping experience;

  • Maintain business and transaction records;

  • Comply with legal, regulatory, tax, accounting, and reporting obligations;

  • Enforce our Terms of Service and other policies;

  • Resolve disputes;

  • Send marketing communications where permitted; and

  • Carry out other purposes that are reasonably necessary to operate our online store.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy laws.

4. Shopify

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that enables us to sell products and services to you.

When you browse glamnetica.shop or make a purchase, Shopify may process personal information in connection with providing its platform, checkout, payment, fraud prevention, analytics, security, customer privacy, and other services.

Information processed through Shopify may be stored or processed in locations outside Australia.

Shopify handles personal information in accordance with its own privacy practices and applicable data protection obligations.

Your use of certain Shopify services, including checkout or Shopify consumer services, may also be subject to Shopify's own privacy terms.

5. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, fulfil your order, provide services, comply with legal obligations, or protect legitimate interests.

These third parties may include:

Shopify

We share information with Shopify as necessary to operate and maintain our online store.

Payment Providers

We may disclose information to payment processors, banks, card networks, digital wallet providers, and fraud prevention services in order to process and secure transactions.

Shipping and Logistics Providers

We may share your name, delivery address, telephone number, email address, and order-related information with carriers, fulfilment providers, warehouses, and logistics partners so that your order can be prepared, shipped, tracked, and delivered.

Service Providers

We may use service providers that assist us with:

  • Website hosting;

  • E-commerce functionality;

  • Customer support;

  • Email communications;

  • Marketing;

  • Advertising;

  • Analytics;

  • Information technology;

  • Fraud detection;

  • Data storage;

  • Accounting;

  • Professional services; and

  • Business administration.

These providers may process personal information only as reasonably necessary to provide their services to us and subject to their own applicable legal obligations.

6. Marketing Communications

Where permitted by applicable law, we may use your personal information to send you information about products, promotions, offers, or other marketing communications that may be relevant to you.

You may opt out of receiving marketing emails at any time by:

  • Using the unsubscribe link included in a marketing email; or

  • Contacting us at info@glamnetica.shop.

We will process opt-out requests within a reasonable period and will not charge you for opting out.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to your orders, transactions, account, customer service enquiries, or other necessary administrative matters.

7. Cookies and Similar Technologies

glamnetica.shop and the service providers supporting our store may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly;

  • Remember your preferences;

  • Maintain shopping cart functionality;

  • Enable secure checkout;

  • Understand how visitors use our website;

  • Measure website performance;

  • Improve our services;

  • Prevent fraud;

  • Provide analytics;

  • Measure advertising effectiveness; and

  • Deliver or personalise advertising where permitted.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalisation, or advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation or functionality of glamnetica.shop.

Where required by applicable law or Shopify's privacy settings, we may provide cookie controls or consent options.

8. Analytics and Advertising

We may use analytics and advertising services to understand how customers interact with glamnetica.shop and to measure or improve our marketing campaigns.

These service providers may collect information about your browser, device, IP address, website interactions, purchases, or other online activity through cookies and similar technologies.

Where required by law, advertising or tracking technologies will be used subject to applicable consent or opt-out requirements.

9. Disclosure Required by Law

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations;

  • Respond to a lawful court order, subpoena, warrant, or government request;

  • Enforce our agreements and policies;

  • Protect our rights or property;

  • Protect the rights, safety, or security of customers or other persons;

  • Investigate suspected fraud, unlawful conduct, or security incidents; or

  • Establish, exercise, or defend legal claims.

10. Business Transfers

If glamnetica.shop is involved in a merger, acquisition, restructuring, financing, sale, transfer of assets, insolvency, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any party receiving personal information in such circumstances will be expected to handle the information in accordance with applicable privacy obligations.

11. Overseas Disclosure and Processing

Because we use Shopify and other international technology, payment, logistics, analytics, and service providers, your personal information may be processed, stored, or accessed outside Australia.

The countries in which information may be processed can vary depending on the service provider, infrastructure, shipping destination, and services used.

Where the Australian Privacy Principles apply to an overseas disclosure, we will take reasonable steps required by applicable law in relation to the handling of personal information by overseas recipients.

We take reasonable measures to select service providers that maintain appropriate privacy and security practices.

12. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against:

  • Misuse;

  • Interference;

  • Loss;

  • Unauthorised access;

  • Unauthorised modification; and

  • Unauthorised disclosure.

These measures may include access controls, secure systems, encryption where appropriate, account authentication, fraud monitoring, and the use of reputable technology and payment providers.

However, no internet transmission, electronic storage system, or security measure is completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.

You are responsible for maintaining the confidentiality of your account credentials and should contact us promptly if you believe your account or personal information has been compromised.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Retention periods may depend on factors such as:

  • The duration of our relationship with you;

  • Order and transaction history;

  • Customer service requirements;

  • Fraud prevention;

  • Tax and accounting obligations;

  • Legal and regulatory requirements;

  • Dispute resolution;

  • Contract enforcement; and

  • Business record-keeping requirements.

When personal information is no longer required and we are not legally required to retain it, we may take reasonable steps to delete, destroy, anonymise, or de-identify it.

14. Accuracy of Personal Information

We take reasonable steps to ensure that the personal information we hold is accurate, current, complete, relevant, and not misleading for the purposes for which it is used.

You are encouraged to contact us if your personal information changes or if you believe information we hold about you is inaccurate.

15. Access to Your Personal Information

Where applicable under Australian privacy law, you may request access to personal information that we hold about you.

To submit a request, contact:

info@glamnetica.shop

We may need to verify your identity before providing personal information.

We will respond within a reasonable period and may refuse access only where permitted by applicable law.

If we are legally permitted to refuse access, we will provide appropriate information about the reason for the refusal where required by law.

16. Correction of Personal Information

You may request correction of personal information that you believe is:

  • Inaccurate;

  • Out of date;

  • Incomplete;

  • Irrelevant; or

  • Misleading.

Please send correction requests to:

info@glamnetica.shop

We will take reasonable steps to review and correct personal information where appropriate and required by applicable law.

17. Deletion Requests

You may contact us at info@glamnetica.shop to request deletion of personal information.

We will assess deletion requests in accordance with applicable law.

We may need to retain certain information where required or reasonably necessary for purposes including:

  • Legal obligations;

  • Tax and accounting requirements;

  • Fraud prevention;

  • Transaction records;

  • Dispute resolution;

  • Contract enforcement; or

  • Establishing or defending legal claims.

18. Children’s Privacy

glamnetica.shop is not intentionally directed toward young children, and we do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorisation, please contact info@glamnetica.shop.

We will review the request and take appropriate action in accordance with applicable law.

19. Third-Party Websites

glamnetica.shop may contain links to websites, applications, or services operated by third parties.

We do not control the privacy or security practices of independent third-party websites.

If you leave glamnetica.shop through a third-party link, we recommend reviewing the privacy policy of that third party before providing personal information.

20. Social Media

If you interact with glamnetica.shop through a social media platform, the platform may collect and process information according to its own privacy policy.

Information that you choose to make publicly available through social media may be visible to other users.

We encourage you to review the privacy settings and policies of any social media platform you use.

21. Privacy Complaints

If you believe that we have mishandled your personal information or breached an applicable privacy obligation, please contact us at:

Email: info@glamnetica.shop

Please include sufficient information for us to understand and investigate your concern.

We will review privacy complaints and aim to respond within a reasonable period.

Where the Australian Privacy Act applies and you are not satisfied with our response, or we have not responded within a reasonable period, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We encourage customers to contact us first so that we have an opportunity to investigate and resolve the matter.

22. Your Choices

Depending on the circumstances and applicable law, you may have choices regarding how your personal information is handled, including the ability to:

  • Update your account information;

  • Request access to personal information;

  • Request correction of personal information;

  • Request deletion where applicable;

  • Opt out of marketing communications;

  • Adjust browser cookie settings; and

  • Use available Shopify customer privacy controls where provided.

Requests can be submitted to info@glamnetica.shop.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices;

  • Changes to Shopify or other service providers;

  • New technologies or services;

  • Legal or regulatory requirements; or

  • Changes to the way we collect or use personal information.

The updated Privacy Policy will be published on glamnetica.shop with a revised “Last updated” date.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

If you have questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us:

glamnetica.shop
Email: info@glamnetica.shop

We will use reasonable efforts to review and respond to your privacy enquiry in accordance with applicable law.