At glamnetica.shop, we want you to have confidence when shopping with us. This Return and Refund Policy explains how returns, refunds, exchanges, damaged or faulty products, and order issues are handled.

This policy operates in addition to any rights you may have under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded.

For any return or refund enquiry, please contact us at:

Email: info@glamnetica.shop

1. Change-of-Mind Returns

We offer a 30-day change-of-mind return period.

You may request a return within 30 days after your order has been delivered. To qualify for a change-of-mind return, the item must:

• Be unused, unworn, unwashed, and undamaged;

• Be in its original condition;

• Have all original tags, labels, accessories, and packaging included;

• Show no signs of wear, use, washing, alteration, damage, stains, odours, or misuse; and

• Be accompanied by satisfactory proof of purchase.

To start a return, contact info@glamnetica.shop with your order number and the item or items you wish to return.

Please do not return products before contacting us. We will provide return instructions after reviewing your request.

Returns sent without prior return instructions may experience delays in processing.

2. Change-of-Mind Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of returning the product to us.

Original shipping charges, where applicable, are generally not refundable for change-of-mind returns.

We strongly recommend using a tracked shipping service when returning an item. glamnetica.shop is not responsible for returned parcels that are lost or damaged while being transported back to us where the return shipping has been arranged by the customer.

This section does not limit any rights relating to faulty, damaged, defective, incorrectly described, or otherwise non-compliant products under the Australian Consumer Law.

3. Faulty, Damaged, Defective or Incorrect Products

If you receive a product that is faulty, damaged, defective, unsafe, materially different from its description, or different from the product you ordered, please contact us at info@glamnetica.shop as soon as reasonably possible.

Please provide:

• Your order number;

• Your full name;

• A description of the problem; and

• Clear photographs or videos showing the product and the issue, where reasonably possible.

We may request reasonable information to help us assess the product and determine an appropriate remedy.

Your rights regarding faulty or defective products are protected by the Australian Consumer Law and are not limited by our 30-day change-of-mind return period.

4. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Products supplied by glamnetica.shop must meet applicable consumer guarantees, including requirements relating to acceptable quality, fitness for purpose, matching their description, and any other guarantees that apply under Australian law.

Where a product has a major problem, you may be entitled to choose a refund or replacement in accordance with the Australian Consumer Law.

A problem may be considered major where, for example, the product:

• Is unsafe;

• Is substantially different from its description or sample;

• Has a serious problem that would have stopped a reasonable consumer from purchasing it if they had known about the problem;

• Cannot be used for its normal purpose and cannot easily be fixed within a reasonable time; or

• Cannot be used for a particular purpose that was communicated before purchase and cannot easily be fixed within a reasonable time.

Where a product has a minor problem, we may be entitled to provide an appropriate remedy, such as repairing the product, where permitted by law.

If a minor problem cannot be repaired or resolved within a reasonable time, you may become entitled to another remedy available under the Australian Consumer Law.

Nothing in this Return and Refund Policy limits these statutory rights.

5. Return Costs for Faulty Products

Where a returned product is confirmed to have a fault or other problem covered by the Australian Consumer Law, glamnetica.shop will comply with its obligations regarding reasonable return costs.

Where appropriate, we may provide return instructions, arrange a return, or reimburse reasonable return shipping costs after the issue has been confirmed.

Please keep receipts or other evidence of any approved return postage costs.

6. Products That Cannot Be Returned for Change of Mind

For hygiene, safety, and product-integrity reasons, certain products may not be accepted for a voluntary change-of-mind return once opened, used, worn, or otherwise made unsuitable for resale.

Examples may include:

• Personal hygiene products after opening;

• Cosmetics or beauty products after opening or use;

• Underwear or intimate apparel where hygiene seals have been removed;

• Earrings or other pierced jewellery after opening or use;

• Products customised or personalised specifically for the customer;

• Products showing signs of wear, washing, alteration, stains, odours, misuse, or damage caused after delivery; and

• Items returned without necessary components, accessories, or packaging where this materially affects their resale condition.

These exclusions apply only to voluntary change-of-mind returns.

They do not exclude or limit your rights under the Australian Consumer Law if a product is faulty, unsafe, defective, incorrectly described, or otherwise fails to meet an applicable consumer guarantee.

7. Sale and Clearance Items

Sale, promotional, discounted, and clearance items may be returned under our voluntary return policy where they otherwise meet the eligibility requirements stated in this policy.

Regardless of whether a product was purchased at full price or at a discounted, promotional, sale, or clearance price, your rights under the Australian Consumer Law continue to apply where the product fails to meet an applicable consumer guarantee.

8. Exchanges

If you wish to exchange an eligible item, please contact info@glamnetica.shop.

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer another available option or a refund where appropriate.

Where an exchange relates only to a change of mind, size preference, colour preference, or similar personal preference, the customer may be responsible for applicable return shipping costs.

This does not affect any rights or remedies available for faulty or non-compliant products under Australian law.

9. Refund Process

Once your returned item has been received and assessed, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds within 10 business days after the return has been inspected and approved.

After we issue a refund, your bank, card provider, payment provider, or financial institution may require additional processing time before the funds appear in your account. This processing time is outside our direct control.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at info@glamnetica.shop.

10. Refund Amount

Where a refund is required under the Australian Consumer Law for a product with a major problem, the refund will be handled in accordance with applicable Australian law.

For voluntary change-of-mind returns accepted under this policy, refunds generally cover the purchase price of the returned eligible item.

Any deductions or exclusions relating to voluntary returns will not be applied where doing so would conflict with rights or remedies available under the Australian Consumer Law.

11. Proof of Purchase

We may request reasonable proof of purchase before processing a return, replacement, exchange, or refund.

Acceptable proof may include:

• Your order confirmation;

• Order number;

• Payment confirmation;

• Receipt;

• Email confirmation; or

• Other reasonable evidence showing that the product was purchased from glamnetica.shop.

12. Original Packaging

For voluntary change-of-mind returns, we require items to be returned with their original packaging, tags, and accessories where applicable.

However, where a product is being returned because it may be faulty or does not comply with the Australian Consumer Law, the absence of original packaging does not automatically remove your statutory rights.

13. Incorrect Address or Unclaimed Parcels

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an order is returned to us because:

• An incorrect or incomplete address was provided;

• Delivery was refused;

• The parcel was not collected;

• The customer failed to respond to reasonable delivery attempts; or

• The carrier was unable to complete delivery due to circumstances attributable to the customer,

we will contact the customer after the parcel is returned to us.

Additional shipping charges may apply if the customer requests reshipment.

Where a refund is requested in these circumstances, reasonable shipping or return costs may be deducted where permitted by law.

Nothing in this section limits any rights a customer may have where the delivery problem was caused by glamnetica.shop or where Australian law provides otherwise.

14. Lost or Missing Orders

If your tracking information indicates that an order has been delivered but you cannot locate it, please check:

• Around the delivery location;

• With other members of your household;

• With neighbours where appropriate;

• With building reception or management where applicable; and

• With the relevant delivery carrier.

If you are still unable to locate the parcel, contact info@glamnetica.shop with your order number so that we can investigate the matter.

Where an order has been lost before delivery, we will assess the circumstances and provide an appropriate remedy in accordance with applicable law.

15. Order Cancellations

If you wish to cancel an order, contact us at info@glamnetica.shop as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or dispatched.

However, once an order has entered processing, fulfilment, or shipping, cancellation may no longer be possible.

If cancellation is not possible and the item qualifies for a voluntary return, you may request a return after receiving the order in accordance with this policy.

Your statutory rights are not affected.

16. Refused Returns

A voluntary change-of-mind return may be refused if the item does not satisfy the eligibility requirements in this policy, including where the item has been used, worn, washed, altered, damaged, or returned outside the voluntary return period.

A voluntary return may also be refused where the product is excluded from change-of-mind returns for legitimate hygiene or safety reasons.

However, we will not refuse a remedy where the Australian Consumer Law requires us to provide one.

17. Abuse of the Returns Process

glamnetica.shop reserves the right to investigate suspected misuse or abuse of our voluntary returns process, including fraudulent claims, deliberate product damage, or repeated conduct intended to improperly obtain refunds.

Any action taken under this section will be subject to applicable law and will not restrict legitimate consumer rights under the Australian Consumer Law.

18. Contact Us

If you have any questions about returns, refunds, exchanges, faulty products, damaged orders, or this policy, please contact us:

glamnetica.shop
Email: info@glamnetica.shop

We will review your enquiry and work with you to provide an appropriate solution in accordance with this policy and applicable Australian consumer law.

19. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our business practices, operational requirements, or applicable laws.

The version displayed on glamnetica.shop at the time of your purchase will apply together with any mandatory rights available to you under applicable law.

Last updated: 13 August 2026