Shipping policy

 

Thank you for shopping with glamnetica.shop.

This Shipping Policy explains how orders are processed, shipped, delivered, tracked, and handled if there is a delivery problem.

We aim to provide customers with clear and reliable shipping information. Please review this policy before placing an order.

For any questions regarding shipping or delivery, please contact us at:

Email: info@glamnetica.shop

1. Free Standard Shipping

All orders placed through glamnetica.shop qualify for free standard shipping.

There is no minimum purchase amount required to receive free standard shipping.

Customers will not be charged a standard shipping fee for eligible orders accepted through our website.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery timeframe begins after your order has been successfully confirmed and prepared for shipment.

The 15–20 day timeframe is an estimate and may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • High-volume shopping periods;

  • Transportation disruptions;

  • Customs or border procedures where applicable;

  • Incorrect or incomplete delivery information;

  • Remote or difficult-to-access delivery locations; and

  • Other unforeseen logistics disruptions.

We make reasonable efforts to ensure orders are delivered within the estimated timeframe.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

3. Order Processing

After an order is placed, we may need to verify:

  • Order details;

  • Payment authorisation;

  • Product availability;

  • Shipping information; and

  • Fraud or security information.

Orders will be prepared for shipment after successful verification.

Orders placed during weekends, public holidays, promotional events, or periods of unusually high order volume may require additional processing time.

You will receive order-related communications using the email address provided during checkout.

4. Order Confirmation

After successfully placing an order, you should receive an order confirmation containing information about your purchase.

Please review your order confirmation carefully.

If you notice an error in your:

  • Name;

  • Email address;

  • Shipping address;

  • Product selection; or

  • Other order information,

please contact us as soon as possible at info@glamnetica.shop.

We will make reasonable efforts to correct information before the order is processed or dispatched.

Once an order has entered the shipping process, changes may no longer be possible.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please ensure that your shipping information includes all information necessary for successful delivery.

This may include:

  • Recipient name;

  • Street address;

  • Apartment or unit number where applicable;

  • Suburb or city;

  • State or territory;

  • Postcode; and

  • Contact details.

glamnetica.shop is not responsible for delays caused solely by incorrect or incomplete information supplied by the customer, except to the extent otherwise required by applicable law.

6. Address Changes

If you need to change your delivery address after placing an order, contact:

info@glamnetica.shop

as soon as possible.

We will make reasonable efforts to update the shipping information if the order has not yet been processed or dispatched.

We cannot guarantee that an address can be changed after an order has entered fulfilment or has been transferred to a shipping carrier.

If a parcel has already been dispatched, the carrier may not allow us to redirect it.

7. Shipping Confirmation and Tracking

When tracking information is available, customers may receive a shipping confirmation containing a tracking number or tracking link.

Tracking information may require some time to become active after the carrier receives the shipment.

Tracking updates are provided by the relevant shipping carrier and may occasionally be delayed.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

If you experience an extended period without tracking updates, please contact us at info@glamnetica.shop.

8. Multiple Packages

In some circumstances, an order containing multiple products may be shipped in more than one package.

This may occur because products are:

  • Prepared at different times;

  • Stored at different fulfilment locations; or

  • Shipped separately for logistical reasons.

If your order is divided into multiple shipments, the packages may arrive on different dates.

You will not be charged additional standard shipping fees because an order is divided into multiple packages.

9. Delivery Delays

While our estimated standard delivery timeframe is 15–20 days, occasional delays may occur.

If your order has not arrived within the expected timeframe, please contact:

info@glamnetica.shop

and provide your order number.

We will review the available tracking information and, where appropriate, contact the shipping carrier or fulfilment provider to investigate.

Please allow reasonable time for an investigation where the location or status of a parcel needs to be confirmed.

Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law.

10. Lost Packages

If an order appears to have been lost in transit, please contact us at:

info@glamnetica.shop

Please provide your order number and relevant delivery details.

We will investigate the shipment using the information available from the carrier or fulfilment provider.

If the parcel is confirmed to have been lost before successful delivery, we will provide an appropriate remedy in accordance with applicable Australian law and the circumstances of the order.

This may include a replacement or refund where required or appropriate.

11. Tracking Shows Delivered but Parcel Cannot Be Found

If tracking information shows that your parcel has been delivered but you cannot locate it, please first:

  • Check around the delivery location;

  • Check any safe-drop area;

  • Check with other members of your household;

  • Check with neighbours where appropriate;

  • Check with building reception or management where applicable; and

  • Review any delivery notification from the carrier.

If you are still unable to locate the parcel, contact info@glamnetica.shop.

We will review the available delivery information and assist with an investigation where appropriate.

12. Damaged Packages

If your parcel arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product inside is damaged, defective, or otherwise affected, please contact us at:

info@glamnetica.shop

Please provide:

  • Your order number;

  • A description of the problem;

  • Photographs of the damaged product where reasonably possible; and

  • Photographs of the external packaging where relevant.

This information can assist us in assessing the issue and arranging an appropriate remedy.

Your rights regarding damaged or faulty products are not limited by this Shipping Policy.

13. Incorrect Items

If you receive an item that is different from the item you ordered, please contact us at:

info@glamnetica.shop

Provide your order number and details of the incorrect item.

Where reasonably possible, photographs may help us verify the issue more quickly.

If we confirm that an incorrect product was supplied, we will provide an appropriate remedy and will not require you to bear reasonable return costs where Australian consumer law requires us to cover those costs.

14. Missing Items

If your order arrives with an item missing, first check whether your order was divided into multiple shipments.

If no additional package is expected, contact:

info@glamnetica.shop

with your order number and details of the missing item.

We will investigate and provide an appropriate solution where the item has not been supplied.

15. Failed Delivery Attempts

A shipping carrier may make one or more delivery attempts or may leave the parcel at a collection point, depending on the carrier and delivery location.

Customers are responsible for following reasonable carrier instructions regarding collection or redelivery.

If a parcel is returned to us because it was not collected or because delivery could not be completed for reasons attributable to the customer, please contact us to discuss available options.

Nothing in this section limits any statutory rights where the failure to deliver was caused by us, our fulfilment arrangements, or circumstances for which we are legally responsible.

16. Returned-to-Sender Packages

A parcel may be returned to the sender because of:

  • An incorrect shipping address;

  • An incomplete address;

  • Failed delivery attempts;

  • Failure to collect the parcel;

  • Refusal of delivery; or

  • Other carrier-related delivery issues.

If an order is returned to the sender, please contact info@glamnetica.shop.

We will review the circumstances and advise you of the available options, which may include reshipment or refund where appropriate.

Additional shipping costs may apply to customer-requested reshipment where the original delivery failure resulted solely from incorrect information supplied by the customer and where charging such costs is permitted by law.

17. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

info@glamnetica.shop

We will make reasonable efforts to accommodate cancellation requests before the order has entered processing or shipping.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If an order cannot be cancelled before shipment, you may request a return after receiving it where the item qualifies under our Return and Refund Policy.

18. Returns

We provide a 30-day voluntary change-of-mind return period for eligible products.

A change-of-mind return request should be submitted within 30 days after delivery.

To qualify for a voluntary change-of-mind return, the product must generally be:

  • Unused;

  • Unworn;

  • Unwashed;

  • Undamaged;

  • In its original condition; and

  • Returned with original tags, accessories, and packaging where applicable.

To begin a return, contact:

info@glamnetica.shop

with your order number and details of the item you wish to return.

Please do not send products back before receiving return instructions from us.

The 30-day change-of-mind period does not limit any longer-lasting rights you may have under the Australian Consumer Law in relation to faulty or non-compliant products.

19. Change-of-Mind Return Shipping

For voluntary change-of-mind returns, customers are responsible for reasonable return shipping costs.

We recommend using a tracked shipping service when sending a voluntary return.

This rule does not apply where glamnetica.shop is legally responsible for return costs, including where applicable under the Australian Consumer Law for a product that fails to meet a consumer guarantee.

20. Faulty, Defective or Damaged Products

If a product is:

  • Faulty;

  • Defective;

  • Unsafe;

  • Damaged;

  • Significantly different from its description;

  • Incorrectly supplied; or

  • Otherwise fails to meet an applicable consumer guarantee,

please contact info@glamnetica.shop.

We will assess the issue and provide a remedy in accordance with the Australian Consumer Law where it applies.

Depending on the nature of the problem and applicable law, remedies may include:

  • Repair;

  • Replacement;

  • Refund; or

  • Another remedy required by law.

For a major failure, Australian consumers may have the right to choose between a refund or replacement in accordance with the Australian Consumer Law.

21. Return Shipping for Faulty Products

Where a product is confirmed to have a problem covered by the Australian Consumer Law, glamnetica.shop will comply with its obligations regarding reasonable return costs.

If you believe an item is faulty, please contact us before arranging a return so that we can provide appropriate instructions.

If you have reasonably incurred an eligible return shipping expense for a confirmed faulty product, we will deal with that expense as required by applicable law.

22. Refunds

Once an eligible returned item has been received and assessed, we will notify you regarding the outcome of your refund request.

Approved refunds will generally be returned to the original payment method.

We aim to process approved refunds within 10 business days after the return has been received, assessed, and approved.

Your bank, card issuer, or payment service provider may require additional time to make the refunded amount visible in your account.

Nothing in this refund process limits any remedy that must be provided within a different timeframe under applicable Australian law.

23. Original Shipping Charges

Because all standard shipping provided by glamnetica.shop is free, customers do not pay a standard shipping charge on eligible orders.

Accordingly, there is ordinarily no standard outbound shipping charge to deduct from an approved refund.

Where additional or optional delivery services are offered in the future, any treatment of those charges will be subject to the terms displayed at checkout and applicable Australian law.

24. Exchanges

If you wish to exchange an eligible item, contact:

info@glamnetica.shop

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate option or a refund where applicable.

Change-of-mind exchange costs may be the customer's responsibility where permitted by law.

Where an exchange is required because of a faulty, defective, damaged, or incorrectly supplied product, we will comply with our obligations under applicable Australian law.

25. Sale and Promotional Items

Products purchased during a sale, promotion, or discount event remain subject to applicable Australian consumer guarantees.

A discounted or promotional price does not remove statutory rights relating to faulty or non-compliant products.

Voluntary change-of-mind returns for discounted products will otherwise be assessed according to the eligibility requirements in this policy.

26. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law where the law applies.

Nothing in this Shipping Policy, including provisions concerning delivery times, return periods, return costs, damaged packages, cancellations, or refunds, is intended to exclude, restrict, or modify any statutory consumer right that cannot lawfully be excluded.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, compensation, or another remedy depending on the circumstances.

If there is any inconsistency between this Shipping Policy and a mandatory right under Australian law, the mandatory legal right will prevail.

27. Circumstances Outside Our Reasonable Control

Delivery may occasionally be affected by events outside our reasonable control.

These may include:

  • Natural disasters;

  • Extreme weather;

  • Transport interruptions;

  • Carrier network disruptions;

  • Government restrictions;

  • Major infrastructure failures;

  • Industrial action; or

  • Other exceptional events.

Where such circumstances affect delivery, we will make reasonable efforts to communicate available information and assist customers.

This provision does not remove any legal rights or remedies that cannot lawfully be excluded.

28. Customer Responsibility

Customers should:

  • Provide accurate delivery information;

  • Monitor available tracking information;

  • Respond to reasonable delivery notifications;

  • Collect parcels where required;

  • Inspect orders after delivery; and

  • Contact us promptly if there is a problem.

Providing complete information helps us investigate shipping issues more efficiently.

29. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our:

  • Shipping practices;

  • Delivery services;

  • Fulfilment arrangements;

  • Returns process;

  • Shopify configuration; or

  • Applicable legal requirements.

The latest version will be published on glamnetica.shop.

Changes will not remove rights that have already arisen under applicable law.

30. Contact Us

For questions regarding:

  • Shipping;

  • Tracking;

  • Delivery delays;

  • Lost parcels;

  • Damaged orders;

  • Incorrect products;

  • Missing products;

  • Returns;

  • Exchanges; or

  • Refunds,

please contact us at:

glamnetica.shop
Email: info@glamnetica.shop

Please include your order number when contacting us regarding an existing order so that we can assist you more efficiently.

Free Standard Shipping: All Orders
Estimated Delivery Time: 15–20 Days
Email: info@glamnetica.shop